A-22 Cracked Stringer ? Anybody have this?

nitrous1 · **Posted:** Wed Aug 10, 2016 8:15 am

6wakesurfers wrote:

Your dealer is a real problem. Tommy's Florida handled mine so professionally. They inspected it on the spot with me and sent it to a local fiberglass expert who did inspection, took photos and did a report. Dealer coordinated with Malibu and the boat was sent on to Tennessee factory where they decided to build a new hull. I had a conference call with factory manager and my dealer that really set the tone for a positive result. It was about two/three weeks here coordinating the warranty claim, I was still using it on weekends. Tommy's sent it up and it was at factory for 2 months. I was given an LSV for whole time it was in Tennessee. Truly world class service.
Malibu team called me every week with an update and their QA guy did a great job getting her back to me better than new. In the end I was very happy, although, if you read my thread (Spider Cracks) from last year, I was freaking out about it during the process. I love my boat and hated that it happened.
Tommy's made all the difference. Obviously Tommy's is a well respected dealer and Malibu treated me well as a result of their support.

I can't say enough good things about Tommys, they always make me feel like thier only customer.

LakeKeowee · **Posted:** Mon Aug 15, 2016 2:12 pm

JohnnyBravo wrote:

LakeKeowee wrote:

Malibu says bring it to dealer for inspection, dealer says drop it off maybe we can look at it in a couple of weeks....
Boat industry is pretty arrogant if this is normal.

looks at it in a couple weeks...? that is terrible reaction for a dealer to have.

Yes, to those of us who use our boat daily the words " Drop your boat off and we'll take a look at it in a couple of weeks" is all that bad.
Takes about 5 minutes to look at it, why tie up my boat for weeks ..no thanks

LakeKeowee · **Posted:** Mon Aug 15, 2016 2:17 pm

Singleton Marine in Georgia said bring it down and we'll take a look at it today, so I did, was worth the 1.5 hour drive to have it looked at , and back in the lake the same day.
They will coordinate with Malibu, they thought they could provide the fix at their shop, anytime after the season is over.

LakeKeowee · **Posted:** Tue Mar 07, 2017 5:28 am

6wakesurfers wrote:

Your dealer is a real problem. Tommy's Florida handled mine so professionally. They inspected it on the spot with me and sent it to a local fiberglass expert who did inspection, took photos and did a report. Dealer coordinated with Malibu and the boat was sent on to Tennessee factory where they decided to build a new hull. I had a conference call with factory manager and my dealer that really set the tone for a positive result. It was about two/three weeks here coordinating the warranty claim, I was still using it on weekends. Tommy's sent it up and it was at factory for 2 months. I was given an LSV for whole time it was in Tennessee. Truly world class service.
Malibu team called me every week with an update and their QA guy did a great job getting her back to me better than new. In the end I was very happy, although, if you read my thread (Spider Cracks) from last year, I was freaking out about it during the process. I love my boat and hated that it happened.
Tommy's made all the difference. Obviously Tommy's is a well respected dealer and Malibu treated me well as a result of their support.

UPDATE :

My boat was at the dealer this winter to get the stringer fixed. I called today and they said it can't be fixed at dealer and is prepped and being sent back to the factory for repairs.
This is causing me some worry about the integrity of the hull for future use. It's also out of warranty now so future issues may be a problem, not to mention it's warm enough now to be using the boat and its heading to Tennessee for I don't know how long.
I am going to connect with the factory and hope I get good results and a permanent fix.

A22owner · **Joined:** Mon Jul 28, 2014 10:25 am **Posts:** 208

LakeKeowee wrote:

UPDATE :

My boat was at the dealer this winter to get the stringer fixed. I called today and they said it can't be fixed at dealer and is prepped and being sent back to the factory for repairs.
This is causing me some worry about the integrity of the hull for future use. It's also out of warranty now so future issues may be a problem, not to mention it's warm enough now to be using the boat and its heading to Tennessee for I don't know how long.
I am going to connect with the factory and hope I get good results and a permanent fix.

Shouldn't be any need to worry. Malibu built it, they know how to fix it.

If you were to have a future issue it should be covered under the structural warranty if you are the original owner.

dustinjean · **Posted:** Tue Mar 07, 2017 11:55 am

Mine went back for the same issue, caused others went back again now it's finally taken care of. You can contact the factory all you want but it doesn't go there it goes to their repair shop a few miles away from the factory.

Sent from my SM-G900V using Tapatalk

boardjnky4 · **Joined:** Thu Dec 05, 2013 2:22 pm **Posts:** 437

LakeKeowee wrote:

6wakesurfers wrote:

Your dealer is a real problem. Tommy's Florida handled mine so professionally. They inspected it on the spot with me and sent it to a local fiberglass expert who did inspection, took photos and did a report. Dealer coordinated with Malibu and the boat was sent on to Tennessee factory where they decided to build a new hull. I had a conference call with factory manager and my dealer that really set the tone for a positive result. It was about two/three weeks here coordinating the warranty claim, I was still using it on weekends. Tommy's sent it up and it was at factory for 2 months. I was given an LSV for whole time it was in Tennessee. Truly world class service.
Malibu team called me every week with an update and their QA guy did a great job getting her back to me better than new. In the end I was very happy, although, if you read my thread (Spider Cracks) from last year, I was freaking out about it during the process. I love my boat and hated that it happened.
Tommy's made all the difference. Obviously Tommy's is a well respected dealer and Malibu treated me well as a result of their support.

UPDATE :

My boat was at the dealer this winter to get the stringer fixed. I called today and they said it can't be fixed at dealer and is prepped and being sent back to the factory for repairs.
This is causing me some worry about the integrity of the hull for future use. It's also out of warranty now so future issues may be a problem, not to mention it's warm enough now to be using the boat and its heading to Tennessee for I don't know how long.
I am going to connect with the factory and hope I get good results and a permanent fix.

Structure of the hull is warrantied for LIFETIME. Unfortunately, these cases do exist. I've seen one case myself, and I can CONFIDENTLY say that the boat came back feeling phenomenally good. I spend a lot of time in said boat, and have personally driven it through at least two-dozen double ups since the repair. Boat feels super solid.

Please don't worry. It's in the best hands possible back at the factory. I frankly would feel BETTER about the factory fixing it than I would about a dealer fixing it.

6wakesurfers · **Joined:** Fri May 29, 2015 7:16 pm **Posts:** 118

I agree. I had the same issue with my T22 in 2015. The factory did a great job and the boat is still rock solid. The guys at factory will do the right thing.

chaser720 · **Joined:** Mon Feb 15, 2016 1:31 pm **Posts:** 90

boardjnky4 wrote:

Structure of the hull is warrantied for LIFETIME IF PURCHASED NEW. Unfortunately, these cases do exist. I've seen one case myself, and I can CONFIDENTLY say that the boat came back feeling phenomenally good. I spend a lot of time in said boat, and have personally driven it through at least two-dozen double ups since the repair. Boat feels super solid.

Please don't worry. It's in the best hands possible back at the factory. I frankly would feel BETTER about the factory fixing it than I would about a dealer fixing it.

Fixed. Bought a used 2015 in 2016 and the 30 year hull warranty no longer applied. Malibu said they would try to help out if there was an issue (luckily my stress cracks were cosmetic) but your guarantee is gone.

LakeKeowee · **Posted:** Sun Apr 02, 2017 6:22 am

Boats FINALLY in for repairs. Just waiting to hear back exactly what they plan to do to fix it. And more inportantly exactly how much longer I will be without my boat.
Its hot here and I need a boat, no loaner for me, you others got lucky with good dealer support.
If I had to guess it will be another month or longer till I get it back.

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A-22 Cracked Stringer ? Anybody have this?

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